Cancellation and Refund

curitiba.guiadoquefazer.com.br

Cancellation and Refund Policy

This Cancellation and Refund Policy outlines the terms and procedures for canceling and refunding services purchased on the website curitiba.guiadoquefazer.com.br, operated by K-MANIAC BRASIL, CNPJ 51.287.194/0001-99. The site offers recreational and leisure experiences, such as cultural tours, events, parties, pub crawls, and more. By purchasing our services, you agree to the terms outlined below.

1. Deadline for Cancellation and Refund

In accordance with the Brazilian Consumer Protection Code (Law No. 8.078/90), customers have the right to cancel their purchase within 7 (seven) calendar days from the date of purchase confirmation, provided that the event has not yet taken place.

However, cancellation requests made on the same day as the event will not be accepted, even if still within the 7-day period, due to the logistics and organization required for the event.

If the cancellation request is made within the legal period and at least 1 day in advance of the event date, the customer will be entitled to a full refund.

2. How to Request a Cancellation

To request a cancellation, the customer must send an email to kmaniacbrasil@gmail.com with the following information:

Full name
Purchase ID code
Date of purchase
Event date
Reason for cancellation (optional)

Once the request is received, the Guia do Que Fazer Curitiba team will confirm and process the refund within 3 business days, provided it meets the legal criteria.

3. Refunds

Refunds will be made using the same payment method used for the purchase. The time it takes for the refunded amount to appear may vary according to your bank or card operator. You will be notified by email once the refund is processed.

4. Rescheduling

Customers may request to reschedule their activity up to 48 hours before the event date, regardless of when the purchase was made.

Requests made less than 48 hours before the event or on the day of the event will not be accepted due to the logistics and organization involved.

To request a reschedule, the customer must email kmaniacbrasil@gmail.com with the following:

Full name
Purchase ID code
Date of purchase
New preferred event date

Rescheduling is subject to availability on the new date. If rescheduling is not possible, the customer may choose to cancel the booking, as long as it meets the conditions stated in this policy.

5. Cancellations After the 7-Day Period

After the 7-day period from the date of purchase, cancellation with refund is no longer possible, as stated in the Consumer Protection Code.

6. Cancellation or Change by Guia do Que Fazer Curitiba

If, for any reason, the Guia do Que Fazer Curitiba team needs to cancel or reschedule an event, the customer will be notified in advance and may choose to:

Attend the event on the new scheduled date, or
Request a full refund of the amount paid.

7. Contact

For any questions about this policy or to request a cancellation, refund, or reschedule, please contact our team:

📧 kmaniacbrasil@gmail.com

Website Operator:
K-MANIAC BRASIL
CNPJ: 51.287.194/0001-99
Email: kmaniacbrasil@gmail.com
📅 Policy last updated on: April 1, 2025