Delivery Policy

Delivery Policy

This Delivery Policy outlines how guided experiences and recreational activities purchased through the website curitiba.guiadoquefazer.com.br, operated by K-MANIAC BRASIL, CNPJ 51.287.194/0001-99, are processed. By purchasing any of our services, you agree to the terms described below.

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1. Nature of Services

The experiences offered on this site are guided tourist and cultural activities, focused on leisure, exploration, and social interaction, taking place in person in Curitiba/PR. They may include themed tours through historic neighborhoods, visits to bars and cultural venues, guided walks, and more.
No physical products are delivered.

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2. Service Confirmation and Delivery

After payment confirmation, the customer will automatically receive:

• A confirmation email sent to the registered email address;

• A digital voucher with a unique identification code;

• Complete information about the purchased experience: activity name, date, time, meeting location, and additional guidelines (such as what to bring or specific requirements, if any).

This set of information constitutes the digital delivery of the service and ensures participation in the contracted experience.

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3. Delivery Timeframe

The confirmation email and voucher are delivered automatically and immediately upon payment confirmation.
If the email does not arrive within 24 hours, we recommend:

• Checking your spam or junk folder;

• Contacting our team via kmaniacbrasil@gmail.com.

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4. Customer Responsibilities

By purchasing an experience, the customer is responsible for:

• Providing a valid and active email address;

• Checking for the confirmation receipt;

• Arriving on time at the experience meeting point, with the digital voucher printed or saved on their mobile device;

• Reviewing any potential restrictions (weather-related, physical, age-related, etc.) specified on the activity page.

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5. Rescheduling and Cancellations

If the customer wishes to change the participation date or cancel, the rules outlined in our Cancellation and Refund Policy (available on the website) will apply.
The possibility of rescheduling depends on availability and the nature of the booked experience.

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6. Contact

For questions, issues with receiving confirmation, or special needs, please contact our team at:
📧 kmaniacbrasil@gmail.com
Our support is here to ensure your experience is safe, well-organized, and memorable.

Responsible Company:
K-MANIAC BRASIL
CNPJ: 51.287.194/0001-99
Email: kmaniacbrasil@gmail.com
Last updated: April 1, 2025